As the best-known name in retail jewelry, Zales Jewelers has a broad selection of classic and contemporary styles. Zales stores sell more diamond jewelry than any other jeweler in North America. In addition to diamond fashion jewelry, Zales offers gold, cultured pearls and an extensive wedding jewelry selection. In fact, it is the extensive bridal collection that represents the largest part of the chain’s business.
Zales Jewelers' focus has always been on providing a wide range of choices for mainstream jewelry customers who seek excellent value in fine jewelry. For this reason, Zales designs and provides much of its jewelry to meet its customers' tastes and expectations for quality and style. Zales Jewelers also carries brand-name jewelry, including watches, allowing the jeweler to offer its customers a wide variety of merchandise at a range of price points.
Since Zales is The Diamond Store, our commitment to our diamond customers is second to none. Zales wants to ensure that you'll enjoy the full beauty and brilliance of your diamond for a lifetime. With your diamond purchase, Zales presents its Lifetime Diamond Commitment.
Our commitment to you:
If your diamond is chipped, broken or lost from its original setting, Zales will replace the diamond at no charge to you.
Lifetime Cleaning and Inspection:
You may have your Zales diamond cleaned and inspected as many times as you want, free of charge, for as long as you own it. To maintain your Diamond Commitment Limited Warranty, you need only bring your diamond to Zales every six months for cleaning and inspection, along with your record-keeping card. (For example, if you buy your diamond in January, bring it in every July and January. If you bought it in February, bring it in every August and February, etc.) When you bring your diamond to Zales for your semiannual inspections, a Zales Sales Associate will verify the inspections on your record-keeping card.
Lifetime Guaranteed Trade-In Value on Bridal Sets and Diamond Solitaires:
Zales will gladly accept your Zales diamond bridal set, solitaire ring, solitaire earrings or solitaire pendant with a valid Zales sales receipt toward your next diamond jewelry purchase, provided the net purchase price of the new item is at least twice the price you paid for your original diamond purchase. We guarantee that the item you trade in will be valued for trade-in by Zales at 100% of its original net purchase price.
Items Covered and Warranty Conditions:
Zales lifetime diamond limited warranty applies to all diamond rings, diamond earrings, diamond bracelets and diamond necklaces. This Diamond Commitment does not cover clearance diamond jewelry, nor does it cover theft, mysterious disappearance, loss or damage other than that incurred in normal wear, and only diamonds in their original settings that have been inspected and repaired by Zales are covered by this warranty. Proof of purchase is required on items being returned or exchanged and on trade-ins. Net purchase price refers to final price actually paid, excluding tax. This warranty does not cover colored gemstone jewelry or watches.
Repair charges necessary to properly secure a diamond in its mounting can be covered under Zales' optional extended service program. See a store representative for details.
Cleaning:
A regular cleaning and inspection is one of the best things you can do for your jewelry. Not only does it keep your jewelry looking great, it gives your jeweler a chance to look for problems like bent clasps and loose prongs before the jewelry breaks. All of our stores have the ability to clean your jewelry, and some may have jewelers on staff ready to give it a closer examination.
Mounting:
If you have a loose diamond you would like set, bring it to our store. We'll help you choose a mounting that fits your stone and your tastes, and we'll professionally mount the diamond for you.
Sizing:
It's important that your ring fit comfortably. We encourage you to use our online ring size chart before placing your order. Ring sizing policies in our stores can vary - ask your sales representative for details. Zales will resize your rings quickly, professionally and affordably. Keep in mind, certain rings, especially those with channel-set stones, may be more difficult to size, or may not be sizable at all.
Refund/Exchange Privilege:
30-Day Refund. Within 30 days of purchase, you may return your Zales diamond for any reason. For Christmas, Mother's Day, Father's Day and Valentine's Day, this policy extends 30 days after the holiday date.
90-Day Exchange. Within 90 days of purchase, you may exchange your diamond for another item with a purchase price equal to or greater than the price you paid for your jewelry.
Credit Purchases. If you return an item purchased with a credit card, the refund will be credited to your account.